Questions, answered straight

Customers pick a 1-to-5-star rating first. Five-star customers are invited to leave a Google review. One-to-four-star customers are taken to a private feedback path that reaches you directly — so you can fix the problem before it becomes a public review.

No. Every customer can still post a public review on their own at any time — we never block that. What the product does is give unhappy customers a faster, private way to reach the owner first. We are upfront with you that only five-star customers see the Google prompt; that routing is a deliberate, owner-approved choice, and your team should review it with the rest of your review practices.

Yes. The system runs on top of your GoHighLevel sub-account — ratings, tags, custom fields, and follow-up tasks all sync there. If you work with an agency, they likely already manage your GHL location.

SMS only goes to customers with confirmed consent. Importing an old customer list does not count as consent on its own — the system suppresses any contact that is not cleared to text. Email follows similar opt-out rules.

Most single-location businesses are live the same day. Connecting your GoHighLevel location and setting your branding takes a few minutes; multi-location and agency setups depend on how many locations you bring.

Single Location and Multi-Location plans are billed monthly and you can cancel anytime. Agency plans are quoted to your portfolio and the terms are set in your agreement.

Yes. Each location's survey page carries that business's logo and brand colors. Customers see the business they hired — not our platform.

A one-to-four-star rating opens a recovery task in GoHighLevel and, for the lowest ratings, alerts an owner or manager. The customer is asked what went wrong and, on the lowest ratings, for a callback number — so someone can follow up fast.